FAQs
Frequently Asked Questions
How long before I see results?
Most customers see visible improvements within 2–4 weeks. For deeper concerns like pigmentation or hair removal, optimal results appear after 8–12 weeks of consistent use. Results vary by individual skin type and device.
Are AlignWell devices safe for sensitive skin?
Yes. All our devices have multiple intensity levels. We recommend starting at the lowest setting and gradually increasing as your skin builds tolerance. Always patch test before full use.
What is your return policy?
We offer a 30‑day results guarantee. If you're not satisfied, contact our support within 30 days of delivery for a full refund – no questions asked.
How long does shipping take?
Standard US shipping takes 7–14 business days. Complimentary shipping on all orders with no minimum purchase. International shipping times vary.
Can I use multiple devices together?
Absolutely. A popular routine: MistGlow Steamer to open pores → SonicGlow Brush to cleanse → LED Face Mask for treatment. Combining devices can enhance results.
Do your devices come with a warranty?
Yes. All AlignWell devices include a 12‑month warranty against manufacturing defects. Our support team is available 7 days a week.
How do I clean and maintain my devices?
Each device comes with detailed care instructions. Generally, use a soft cloth and mild soap. Do not submerge electronic devices in water. Refer to your user manual for specifics.